At Pharmacy OneSource implementation isn't about software, it's about making people's jobs easier, more valuable and more productive with the use of software, workflow analysis, clinical support, market expertise, deep technical experience and ultimately dedicated teams of people that are genuinely invested in your success. Implementation is here to create the right solutions WITH you. We value and promote the partnership approach through every phase and it shows in the results!
When you become a client of Pharmacy OneSource, you not only get access to our great products, you also have a team of support professionals at hand to help keep your application optimized so you can focus on what is important to you -- your patients. The Pharmacy OneSource Support & Training team can help you with both the quick questions and the in-depth needs. By combining technical knowledge with the know-how to train others, we help ensure that you are getting the most out of your Pharmacy OneSource products.
The highly-skilled and dedicated staff at Pharmacy OneSource includes our clinical team. Comprised of a diverse group of experienced healthcare professionals, our clinical team includes expertise in pharmacy, infection prevention, epidemiology, nursing and quality improvement. The combined clinical experience of the team insures our customers' needs are well understood. Pharmacy OneSource clinicians advise customers on best practices, workflow design and change management to help drive successful integration and adoption of our software solutions. In keeping with the Wolters Kluwer Health strategy of products "designed by clinicians for clinicians," the team is also instrumental in the ongoing development of our product offerings.
After you "Go Live" with your Pharmacy OneSource solution, our team of dedicated Customer Success Managers (CSMs) will provide personal proactive attention to help you acheive your goals. CSMs are the trusted advisor to our customers, helping ensure you achieve the maximum value return on your investment (ROI). By leveraging a consultative approach, CSMs work strategically with you to understand your business objectives, determine the best approach for leveraging Pharmacy OneSource capabilities, and provide recommendations on how to proceed. CSMs can also offer you insight and examples of what has worked for other Pharmacy OneSource customers. Your satisfaction is our number one goal.